‘The Solas Way’
Solas aims to be a world leading social enterprise and this is what you can expect from us…
- We will re-invest 100% of any profits we generate into improving lives
- We care about and respect the people and communities we work in
- We always deliver the highest standards of quality, customer care and service
- We always go the extra mile for our customers every time
- We believe a happy workplace leads to better services
- We will encourage and support customers, clients and colleagues to give us feedback, (good or bad), to help us continually improve our services
- We will carry photographic ID and we work on a strict appointment basis
- We always ensure the safety of our staff and customers is our highest priority
- We ensure every single Solas staff member is trained to the highest relevant standard
- We have the utmost respect for every customer and their property. We conduct ourselves as an invited guest when in the customer’s home
- We have arranged that every customer can call us free of charge
- We take customer complaints seriously (we don’t get many!) and you can be assured that complaints will be dealt with in a professional and timely manner
